Refund policy

Return and Refund Policy

Effective Date: September 30, 2026

At Luxe Layer Co., we want every order to arrive ready for use, whether you are stocking a home workspace, organizing a classroom, preparing an office, or simply replacing everyday stationery essentials. We carefully package our products, but we understand that sometimes an item may not be what you expected or may arrive with an issue.

This Return and Refund Policy explains when and how products purchased through https://www.luxelayerco.online/ may be returned or refunded.

1. Eligibility for Returns

Unless otherwise required by applicable law, customers may request a return within 30 calendar days after the date the order is delivered.

To qualify for a standard return, the product should:

  • Be purchased directly through Luxe Layer Co.;

  • Be within the applicable 30-day return period;

  • Be unused or only reasonably inspected;

  • Be returned in substantially original condition;

  • Include its original packaging when reasonably available;

  • Include all included accessories, components, or product materials; and

  • Not have been intentionally damaged, altered, misused, or improperly handled.

For stationery products such as staplers, rulers, and erasers, we encourage customers to inspect the merchandise promptly after delivery.

2. Items That Arrive Damaged or Defective

If an item arrives damaged, defective, incomplete, or materially different from the product description, please contact us as soon as reasonably possible.

Please include:

  • Your full name;

  • Order number;

  • Email address used to place the order;

  • Description of the problem; and

  • Clear photographs showing the product and, where relevant, the packaging or shipping damage.

Photographs help us understand what occurred during fulfillment or transportation and may allow us to resolve the issue without unnecessary delay.

If we determine that the product was damaged, defective, or incorrectly supplied, we may provide an appropriate remedy, which may include a replacement, refund, or other reasonable resolution.

3. Change-of-Mind Returns

If you simply decide that a product is no longer needed, ordered the wrong item, or changed your mind, you may request a return within the applicable return period, provided the product meets the eligibility requirements above.

For hygiene, safety, packaging, inventory, or resale reasons, certain opened or substantially used items may not qualify for a change-of-mind return.

4. Non-Returnable Situations

A return may be declined when:

  • The return request is submitted outside the applicable return period;

  • The product has been substantially used;

  • The product has been intentionally damaged;

  • The product has been altered or modified;

  • The item is missing significant components;

  • The item cannot reasonably be identified as merchandise purchased from Luxe Layer Co.; or

  • The product was damaged as a result of misuse, improper storage, or handling inconsistent with its intended purpose.

Nothing in this section limits rights that cannot legally be waived under applicable law.

5. How to Request a Return

To begin a return request, email:

[email protected]

Please use the subject line:

Return Request – [Order Number]

In your message, provide your order number, the item you wish to return, the reason for the return, and any supporting photographs if applicable.

Do not send merchandise to the return address until Luxe Layer Co. has provided return instructions. This helps us properly identify your order and avoid unnecessary delays.

6. Return Address

Unless we provide different written instructions for a particular order, approved returns may be directed to:

Luxe Layer Co.
RETAIL PROFITABILITY GROUP LLC
5607 SHADY CREEK CT
VALRICO, FL 33596
United States

The return address should not be treated as an automatic authorization to return merchandise. Customers should contact us first and receive return instructions.

7. Return Shipping Costs

For approved returns resulting from a customer’s change of mind, ordering error, or other reason not caused by Luxe Layer Co., the customer may be responsible for the cost of return shipping unless we expressly agree otherwise.

When an item is confirmed to have arrived damaged, defective, or materially incorrect due to our fulfillment error, we may provide return-shipping assistance or another appropriate remedy.

8. Refunds

Once an approved return is received and reviewed, we will process the applicable refund.

Refunds are generally issued to the original payment method used for the purchase.

The amount refunded may depend on the reason for the return and the condition of the merchandise. Where applicable, original shipping charges or other charges may be treated separately in accordance with applicable law and the circumstances of the order.

9. Refund Processing Time

After an approved refund is initiated, the time required for the funds to appear in the customer's account may vary according to the payment provider, financial institution, card issuer, or other payment method.

Luxe Layer Co. does not control the processing time imposed by a third-party financial institution.

10. Exchanges

We may offer replacement merchandise when a product is defective, damaged, incorrect, or otherwise eligible for replacement.

Because inventory can change, an identical replacement may not always be available. In that situation, we may offer another appropriate remedy.

11. Order Cancellation

If you need to cancel an order, contact us as quickly as possible at [email protected].

We cannot guarantee cancellation after an order has entered fulfillment, been packed, or been shipped. If cancellation is no longer possible, the customer may request a return after delivery in accordance with this policy.

12. Fraudulent or Abusive Return Activity

Luxe Layer Co. reserves the right to review unusual return activity, including repeated claims involving materially inconsistent information, excessive returns, suspected abuse, or fraudulent conduct.

Any action taken under this section will be subject to applicable law.

13. Legal Rights

This Return and Refund Policy is intended to provide a clear and practical return process while preserving rights and remedies that consumers may have under applicable federal or Florida law.

Where a provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will control.

14. Contact

Questions concerning returns or refunds may be directed to:

Luxe Layer Co.
RETAIL PROFITABILITY GROUP LLC
5607 SHADY CREEK CT
VALRICO, FL 33596
United States
Email: [email protected]

We appreciate the opportunity to make your shopping experience straightforward, transparent, and dependable.